Home IT Support Done Right.
Expert, friendly technology help for individuals, families, and seniors across Melbourne. On-site visits and remote support — no jargon, no stress, just tech that works.
Complete Home IT Support Services
From slow computers to smart TVs, Wi-Fi dropouts to cybersecurity — we handle all home technology needs, on-site or remotely.
Computer, Laptop & Tablet
- Support for Apple Mac, Windows PC, and Chromebook
- Slow computer optimisation and speed improvements
- Operating system problems and error fixes
- Upgrades, updates, and new computer setup
- Home office setup and configuration
Wi-Fi & Internet
- Wi-Fi setup and network configuration
- NBN installation support and troubleshooting
- Wi-Fi dead spots — mesh network solutions
- Mobile internet solutions
- Router setup and security configuration
Smart Home
- Smart TV setup and streaming apps (Netflix, Stan, Disney+)
- Google Home, Amazon Alexa, Apple HomeKit setup
- Smart lighting and home automation
- CCTV and home security camera setup
- Video doorbell and intercom configuration
Cybersecurity & Privacy
- Antivirus and security software installation
- Wi-Fi network security hardening
- Privacy settings in applications and browsers
- Scam and phishing awareness guidance
- Password manager setup and guidance
Training & Education
- One-on-one device training at your pace
- Software training (Word, Excel, email, Zoom)
- Internet safety and online scam awareness
- Smartphone and tablet training for seniors
- Social media guidance and privacy settings
Data Backup & Recovery
- Cloud backup setup (Microsoft OneDrive, Google Drive, iCloud, Dropbox)
- Local backup solutions (external hard drive, NAS)
- Photo and media backup and organisation
- Data transfer between old and new devices
- File and data recovery assistance
Simple, Flat-Rate Home IT Pricing
No call-out fees. No hidden extras. Pay only for the time we spend helping you. GST of 10% added where applicable.
A skilled technician comes to your home. Same-day appointments where available.
Book On-site VisitWe connect securely to your device and fix the problem remotely — fast and convenient.
Book Remote Session*Rates are prepaid per hour. For jobs requiring multiple hours, we agree on scope before starting. Free initial consultation for all new clients.
Real People. Real Help.
Friendly & Patient
We explain everything in plain language at your pace. No jargon. No judgment. Whether you are a tech novice or experienced user, we meet you where you are.
We Come to You
No need to pack up your device or drive anywhere. We visit your home across Melbourne’s north-east and south-east suburbs — or connect remotely for fast fixes.
Security & Privacy First
We help protect your personal data, photos, and identity. From antivirus setup to safe banking habits — your digital safety is always part of every visit.
Home IT Support FAQ
Infomatix provides on-site home IT support across Melbourne’s north-east and south-east suburbs. For clients outside these areas, remote IT support is available to anyone in Australia via secure remote access. Call us on +61 3 9021 5236 to confirm if we cover your suburb.
Home IT support is $160 per hour for on-site visits in Melbourne, and $130 per hour for remote support Australia-wide. GST of 10% is added where applicable. Pricing is prepaid per hour with no hidden call-out fees or travel charges. We quote on multi-hour jobs before starting.
Yes. Infomatix diagnoses and fixes slow computers on Windows, Apple Mac, and Chromebook. We clean up unnecessary software, update the operating system, optimise startup programs, check for malware, and advise on hardware upgrades (such as adding RAM or replacing a hard drive with an SSD) where appropriate.
Yes, absolutely. Infomatix regularly supports seniors and older Australians with technology. We are patient, clear, and work at your pace. We help with smartphones, tablets, video calling (FaceTime, Zoom), email, internet safety, and any other technology need — always without technical jargon.
Yes. Infomatix sets up smart TVs and streaming apps (Netflix, Stan, Disney+, Apple TV+), voice assistants (Google Home, Amazon Alexa, Apple HomePod), smart lighting and home automation, security cameras and CCTV, and video doorbells. We make sure everything works together and show you how to use it.